System Support

Dedicated Staff

We offer a wide variation of custom plans on dedicated staff .We offer plans based on nature of operations, type of servers (managed/unmanaged servers) and various other parameters. Given below are a few advantages of our normal package on dedicated staff support
Well trained RHCE & MCSE Certified Engineers dedicated to work only for your company.
Friendly atmosphere for easy interaction you and our team.
Cheaper than maintaining in-house tech support team.
All advanced administration works handled efficiently.
Support team is trained on your line of business, systems and processes
Intellectual Property protection assured
Each dedicated Tech will work for you 8 hours a day, 7 days a week
Dedicated staff will be always online with you via Instant Messenger (IM) for communication.

Semi Dedicated Staff

This is scaled down version of dedicated staff plan. The staff is shared between two clients generating higher efficiency for lower cost.
Well trained dedicated Engineers shared only for two companies. Friendly atmosphere for easy interaction between you and our team.
Cheaper than maintaining in-house tech support team.
Support team is trained on your line of business, systems and processes
Shared between 2 clients
Available in 8 hours shift , 7 days a week
Guaranteed assistance for 4 hours in a shift
Secure information protected ,SLA/NDA signed
Staff will be always online with you via Instant Messenger (IM) for communication.

Help Desk Support Staff

We have two types of support plans for your hosting business. Per Ticket plan and Per server plans.You can choose the best plan that suites your business requirements. Note that these two plans are only for Shared and Reseller hosting business
This plan is perfect for you if you have small hosting operations with low number of technical support queries from your clients. It also works perfect if you just want to take some time off from your routine of technical support. We will take care of your hosting clients when you are gone.
Plan Features
Support for any number of servers
Support for any number of domains
24 hours, 7 days a week support.
30 minutes average response
6 hour average resolution
Support for pre-sales issues
Rebooting by contacting D.C.
Monthly ticket usage reports

Live Chat Support Staff

Now you can have live chat in your website. We can handle it for you. Live chat will cover basic Pre Sales and technical queries. Our Technicians will be online on your Live chat software 24x7 serving your clients. You customers will have a better way to get help faster and more efficiently! It is that simple. We have three plans for Live Chat Support:
Technical Support Live Chat
In this plan the technical support will be provided via live chat.The clients issues will be solved on the live chat itself making the clients relax and free from the process of placing a ticket. If any technical issue is not solved on chat then a ticket will be created by the tech for that particular client and he will be updated accordingly.
Sales Support Live Chat
Your companies online marketing campaign will be effective only when you have live chat with your sales representative online on the live chat for 24x7.The sales representative can grow your company sales by converting your website visitors to your hosting clients by answering the visitors sales query and making them realize that they are at the correct place for a hosting service.
Technical Support & Sales Support Live Chat
This plan is combination of the above two plans. Have a 24x7 live chat support staff who will handle both technical and sales query of your client online.

Quick Contact

You can request a quote or a call from us and our sales representative will get back to you soon.

Contact Us